Terms & Conditions

1. About these Terms

These Terms & Conditions ("Terms") govern your use of xlcti.com (website, web-app and mobile app) and all courses, practice sets, mock tests, notes, lessons, solutions, live classes, apps and related services (together, the "Services") offered by XL Computer Training Institute (XLCTI) ("XLCTI", "we", "us"). By creating an account, accessing any content, starting a free demo or making a payment, you confirm that you have read, understood and agreed to these Terms, our Privacy Policy, Refund & Cancellation Policy and Content Disclaimer, which form part of these Terms. If you do not agree, please do not use the Services.

2. Eligibility and minors

• If you are below 18 years of age, you may use the Services only with the consent and under the supervision of your parent or legal guardian, who accepts these Terms on your behalf and is responsible for your use and for any payment made.
• You must provide true, current and complete information and keep it updated. Accounts created with false information may be suspended.

3. Your account and security

• One account is for one individual learner only. Sharing, lending, selling or transferring your login, OTP or access in any form is strictly prohibited.
• To protect paid content, the Services may allow only one active device/session at a time, apply daily usage limits, display your mobile number or other identifiers as a watermark, and record login, device, IP and usage information. You consent to these measures.
• If we reasonably believe that an account is being shared or misused, we may restrict, suspend or terminate it without refund.
• You are responsible for all activity under your account. Inform us immediately at admin@xlcti.com if you suspect unauthorised use.

4. Nature of the Services

• The Services are digital self-study and practice resources. Unless expressly stated, they are not a classroom programme, and no personal tutoring is promised.
• Course contents, number of sets/questions, features, design, validity and schedules shown on a course page are described in good faith as on the date shown. We may add, update, correct, re-order, replace or retire content and features to keep the Services accurate and useful, without this being treated as a deficiency.
• Access is valid only for the validity period shown at the time of purchase. Free demos and sample content are provided so that you can evaluate the Services before paying.

5. Accuracy of content and exam information

All questions, answer keys, solutions, notes, explanations and other content are prepared with great care and are reviewed, but they are provided on an "as is" and "as available" basis. XLCTI does not warrant that any content is complete, error-free, up-to-date or in line with the views of any examining body.

• Exam patterns, syllabi, dates, vacancies, cut-offs and similar information are compiled from publicly available sources and may be tentative. The official notification, answer key and decisions of the concerned commission, board or authority shall always prevail.
• Practice questions are original, pattern-based questions unless expressly labelled as previous-year questions. XLCTI is not affiliated with, authorised or endorsed by UPESSC, UPSSSC, UPSC, NIELIT, CBSE or any other examining, recruiting or educational body, except for the specific NIELIT accreditation of XLCTI's own centre courses where stated.
• You are solely responsible for verifying any fact, answer or information with official notifications, standard textbooks and authoritative sources before relying on it in any examination, interview or decision.
• If you find a possible error, please report it through the "⚠️ Report" / "गलती बताएँ" button. We review reports and correct confirmed errors; a correction does not by itself create any liability or entitlement to compensation or refund.

6. No guarantee of results

XLCTI does not guarantee or promise any marks, grades, qualification, selection, rank, admission, job or other outcome. Results depend on many factors outside our control, including your own effort, the examination and the decisions of the examining body. Any past performance, testimonial or example is individual and is not a promise of similar results.

7. Fees, payments and offers

• Prices are in Indian Rupees and are shown before payment. Payments are processed by our payment partner (e.g. Razorpay); XLCTI does not store your card, UPI or bank credentials.
• Discounts, flash sales, coupons and referral offers are time-bound and subject to their own conditions. A later reduction in price or a new offer does not entitle earlier buyers to a refund or price difference.
• Referral discounts and partner commissions apply only when a valid code or link is used at checkout and may be reversed if the payment is refunded, charged back or found to be fraudulent.

8. Refunds and cancellation

Refunds are governed by our Refund & Cancellation Policy. In short: digital content is delivered instantly, so fees are not refundable once access is activated, except in the specific cases listed in that policy.

9. Intellectual property and permitted use

• All content, question banks, solutions, notes, designs, software, logos and trademarks are owned by or licensed to XLCTI and are protected under the Copyright Act, 1957, the Trade Marks Act, 1999 and other laws.
• You receive a limited, personal, non-exclusive, non-transferable, revocable licence to access the content for your own non-commercial study during the validity period.
• You must not copy, screenshot, screen-record, download, print (except where a print option is provided), scrape, reproduce, translate, publish, upload (including to Telegram, WhatsApp, YouTube, websites or apps), sell, rent or distribute any content, or use it to create competing material or to train any AI model.
• Content may carry visible or invisible identifiers. Any violation may result in immediate termination without refund, and civil and/or criminal action, including claims for damages.

10. Acceptable use

You agree not to: attempt to hack, overload, bypass security, limits or payment; use bots or automated tools; reverse-engineer the software; impersonate anyone; post abusive, unlawful or misleading material; or submit false reports or complaints. We may remove any content and take appropriate action.

11. Feedback and error reports

Suggestions, error reports and screenshots you send may be used by XLCTI, free of charge, to improve the Services. Reports should relate only to our content; please do not include other people's personal data.

12. Availability and third-party services

• We try to keep the Services available but do not guarantee uninterrupted or error-free operation. Maintenance, updates, internet, device, browser, power or third-party (hosting, payment, SMS, CDN) failures may cause interruptions, timer or auto-save issues. Please use a stable connection and a supported browser during timed tests.
• We are not responsible for services, websites or content of third parties linked from the Services.

13. Limitation of liability

• To the maximum extent permitted by law, XLCTI, its office-bearers, staff, authors and partners shall not be liable for any indirect, incidental, special or consequential loss, including loss of marks, examination result, opportunity, admission, employment, income, data or goodwill, arising out of or in connection with the Services or any content, even if advised of the possibility.
• To the maximum extent permitted by law, XLCTI's total aggregate liability for any claim relating to the Services shall not exceed the fees actually paid by you to XLCTI for the specific course or plan to which the claim relates.
• Nothing in these Terms excludes any liability or consumer right that cannot be excluded under applicable Indian law.

14. Indemnity

You agree to indemnify and hold XLCTI harmless from any loss, claim or expense (including reasonable legal fees) arising from your breach of these Terms, misuse of the Services or violation of any law or third-party right.

15. Suspension and termination

We may suspend or terminate access, with or without notice, for breach of these Terms, suspected fraud, chargeback abuse, account sharing or unlawful use. Fees are not refunded for termination due to such reasons. Sections 5, 6, 9, 13, 14, 16 and 17 survive termination.

16. Changes to these Terms

We may update these Terms, policies and course features from time to time. The updated version will be posted on this page with a new date. Continued use of the Services after an update means you accept the updated Terms. Material changes affecting paid access will be notified on the website/app.

17. Governing law, disputes and grievances

• These Terms are governed by the laws of India. Please first contact our Grievance Officer so that we can try to resolve any issue amicably.
• Subject to your rights under the Consumer Protection Act, 2019 which cannot be waived, the courts at Lucknow, Uttar Pradesh shall have exclusive jurisdiction.

Grievance Officer: Manish Gupta (Director) · Email: admin@xlcti.com · Phone: +91-9936881600 · Address: Agarwal Sabha Bhawan, Sadar Bazar Cantt, Lucknow, Uttar Pradesh 226002, India.
We acknowledge every grievance within 48 hours and aim to resolve it within 30 days of receipt. Please mention your registered mobile number and order ID.

18. General

If any provision is held invalid, the rest remains in force. Our failure to enforce a right is not a waiver. These Terms, together with the policies referred to above and the course details shown at purchase, form the entire agreement between you and XLCTI regarding the Services.