Privacy Policy

This Privacy Policy explains how XL Computer Training Institute (XLCTI) ("XLCTI", "we") collects, uses, shares and protects personal data when you use xlcti.com (website, web-app and mobile app). It is intended to comply with the Information Technology Act, 2000 and rules made under it, and the Digital Personal Data Protection Act, 2023 as its provisions come into force. By using the Services you consent to this Policy.

1. Data we collect

• Account data: name, mobile number, email, password (stored only in hashed form), class, city/state, educational details and target examination.
• Payment data: order ID, amount, status and transaction references received from our payment partner. Card, UPI and bank credentials are handled by the payment partner and are not stored by XLCTI.
• Learning data: courses, attempts, answers, scores, progress, bookmarks, reports/feedback and screenshots you choose to send.
• Security and device data: IP address, device/browser type, login time, session/device tokens, daily usage logs and similar data used to protect accounts and paid content from sharing and fraud.
• Cookies and local storage: to keep you signed in, remember language and preferences, and measure basic site usage.

2. Why we use it

• To create and manage your account, provide courses and features, and show results and progress.
• To process payments, invoices, refunds and referral/partner attribution.
• To secure the Services: one-device login, OTP verification, daily limits, watermarking (your mobile number may be shown on content) and misuse detection.
• To answer queries and grievances and to review and correct reported content errors.
• To send service messages (OTP, payment, access, reminders) by SMS, WhatsApp, email or push, and — where you have not opted out — information about our courses and offers.
• To improve content and the platform using aggregated or de-identified analysis, and to comply with law.

3. Children

Users below 18 years must use the Services with the verifiable consent and supervision of a parent or guardian. We do not use children's personal data for targeted advertising or behavioural profiling. A parent/guardian may contact us to review, correct or delete their child's data.

4. Sharing

• With service providers who process data for us (payment gateway, SMS/OTP and messaging providers, hosting/cloud, email), only as needed to provide the Services.
• With a marketing partner (Officer/Commander) only the limited details needed to attribute a purchase made through their referral code/link.
• With government or law-enforcement authorities where required by law, or to protect our rights, users or the public.
• We do not sell your personal data.

5. Retention

We keep personal data while your account is active and thereafter only as long as needed for the purposes above or as required by law (for example, financial and tax records). Security logs are generally kept for up to 12 months. Data no longer required is deleted or anonymised.

6. Security

We use reasonable security practices, including HTTPS encryption in transit, hashed passwords, access controls and monitoring. No system is completely secure; please keep your password and OTP private. If a personal data breach affects you, we will act as required by law.

7. Your rights

Subject to law, you may request access to, correction or updating of, or erasure of your personal data, withdraw consent for optional processing (such as promotional messages), and nominate a person to exercise your rights in case of death or incapacity. Some data may be retained where required by law or to prevent fraud. Write to admin@xlcti.com from your registered mobile/email.

8. Changes

We may update this Policy; the updated version will be posted here with a new date.

Grievance Officer: Manish Gupta (Director) · Email: admin@xlcti.com · Phone: +91-9936881600 · Address: Agarwal Sabha Bhawan, Sadar Bazar Cantt, Lucknow, Uttar Pradesh 226002, India.
We acknowledge every grievance within 48 hours and aim to resolve it within 30 days of receipt. Please mention your registered mobile number and order ID.